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To what extent does Forage's EBT payment processing software automate compliance procedures, and how much of it is manual?
Justin Intal
Co-founder & CEO at Forage
Forage has automated the process. A BRD can be done in five to seven days. For context, Instacart took about three months just to finish their BRD. In that case, they had a lot of back and forth with the USDA checking their work. Now, Forage has internal experts who launched the first store that accepted online EBT. And our COO, Ofek, joined us from Instacart, and went through this for them. Another member on our team came from the USDA’s Food and Nutrition Services, their past role was accepting merchants and platforms. We built a software that creates the BRD for merchants if they input their business and company information. That really streamlined this whole approach. Most grocers are initially rejected, and have to go back and forth with the USDA a few times before they are accepted. Forage’s goal is to get vendors approved the first time.