Levity automates unstructured triage

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Thilo Huellmann, CTO of Levity, on using no-code AI for workflow automation

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A year later, they have 50 of those people and then, it becomes huge.
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The real buying trigger is not headcount, it is when a small manual workaround turns into a full operating function. Levity fits the moment when a team goes from a few people triaging emails, PDFs, or images by hand to dozens doing the same repetitive sorting. At that point the pain is no longer occasional busywork. It becomes a budget line, and the value of a self serve classifier that plugs into Gmail, Drive, or a CRM becomes obvious.

  • Levity is built for unstructured inputs that normal automation tools cannot reliably parse. A user pulls in old emails, files, or documents, labels examples, trains a model, then routes each new item into the right next step. That is different from Zapier or Workato, which are strongest when apps already expose clean fields through APIs.
  • The reason the problem suddenly gets huge is linear hiring. If each new batch of customer messages or documents requires another ops hire, volume growth pushes cost up in lockstep. Once enough historical examples exist, Levity can replace that scaling pattern with a model that classifies incoming work automatically.
  • This also explains Levity's customer focus. It targets digitized companies with roughly 100 to 1,000 employees, where process owners already use tools like Zapier but still have manual queues of messy data. Large enterprises often buy RPA or iPaaS. Smaller firms often do not yet have enough volume or training data to justify AI automation.

The next step is deeper integration and less manual setup. As models get better at extracting meaning from raw documents and messages with less labeled data, more teams will cross the threshold earlier. That shifts workflow automation from moving structured records between apps to replacing entire pools of human triage work.