Bank Approval Bottleneck in BaaS

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Peter Hazlehurst and Kris Hansen, co-founders of Synctera, on BaaS in 2023

Interview
Sometimes the bank would say, "No. We're not interested," so we'd add another partner.
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This reveals that sponsor bank capacity is the real bottleneck in BaaS, not frontend product ideas. When a fintech wanted to launch a new feature, it still needed a bank to underwrite the risk, approve the flow, and operationally support it. If one bank refused, the only workaround was adding another bank, which solved the immediate product gap but multiplied integrations, compliance reviews, and day to day operational complexity.

  • The core pain was not just finding a bank once, it was getting repeated approval for every new product or onboarding change. At Koho, one partner eventually became ten, because each bank had different risk appetite and could block a feature or workflow update that another bank would allow.
  • This is why BaaS platforms evolved into bank marketplaces. Instead of a fintech negotiating separately with each sponsor bank, platforms like Synctera built a network of banks with different appetites, so cannabis, payroll, or vertical SaaS finance programs could be matched to the bank most likely to approve them.
  • The tradeoff is that a multi bank marketplace increases flexibility, but the winning product has to keep every party on the same ledger and case workflow. Recent market structure shows why this matters, with larger fintechs moving toward more vertically integrated bank partners like Column and Lead Bank to avoid the coordination burden of multi party stacks.

The market is heading toward two durable models. One is a marketplace layer that routes fintechs to the right specialist sponsor bank. The other is the fully integrated bank with its own API stack. In both cases, the prize goes to whoever reduces the number of approval loops between product idea and bank signoff.