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What are the top two to three feature requests or demands from Procol's customers for product enhancements and additions?
Gaurav Baheti
CEO of Procol
The first one would be discovery at any time. The customers want access to the market faster. Given the uncertain times, the current supply sources may dry up very fast or become unreliable very fast. Customers are definitely looking for more opportunities to source from; that's number one. The second would definitely be more supply chain intelligence, like "Hey, take my data, and tell me how can I be better," is on the intelligence front. And third is largely on digitization on the front end; this still runs manually. "Can you please make it more efficient for me to do it?" I think this is how we bucket our solution internally as well. There has been a fundamental need for cash management and financing solutions, obviously, which we have also now started offering. But overall, the market remains cost savings as the benchmark. If you can deliver value to the customer, nothing else, the solution can be anything.