Does Pawp use any SaaS providers for telehealth or the pet space that provide them with significant leverage?

We do use Twilio. All of our telehealth is built on top of that. 

Same thing for e-commerce, it's Shopify that we use. 

We believe in using existing SaaS and all those providers that many startups use. We use Mixpanel and the same tools, whether user-facing or external that most tech-enabled or high growth companies are using whether they're in the pet space or not. 

There are also certain things that we built in-house. 

One of the things that we believe we needed to do in-house is dispatch logic. Believe it or not, it's extremely different in the vet space compared to others. Dispatching an Uber driver or an Uber car is very different. You're looking at different sets of things.

There are things we need to prioritize, like connecting a member to a vet they’ve already spoken to in the past. We need to offer the ability to escalate that to a DVM via a text, in app, or even a phone call. When it comes to automating or introducing technology to vet care, the bar is so low. If I tell you that vet clinics up until today don't have scheduling tools because they don't believe in them and for payment, sometimes they take your credit card number via phone, that’s crazy to me. The bar is so low that anything we do is considered innovation.