Metrics as Business Control Layer

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George Xing, co-founder and CEO of Supergrain, on the future of business intelligence

Interview
Metrics are the atomic unit for pretty much any type of analysis or data-driven process in a company.
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Whoever controls metric definitions controls how a company sees itself. A warehouse stores raw facts, but planning, experiments, dashboards, anomaly tools, and finance reviews all depend on turning those facts into reusable business measures like revenue, retention, or conversion. Once those definitions live in one consistent layer instead of scattered SQL, spreadsheets, and BI dashboards, every downstream tool can speak the same language and decisions stop getting blocked by definition fights.

  • The practical problem is not storage, it is reuse. If revenue is hard coded in one dashboard, another SQL query, and a finance spreadsheet, each version can count refunds, timing, or customer segments differently. Supergrain describes this as the failure mode it saw at Lyft, where teams thought they were using the same number but were not.
  • This is why the metric layer sits between the warehouse and every consumption surface. dbt argued metrics should be written once alongside transformation logic so notebooks, dashboards, and catalogs all read the same definition, while Preql describes the same need as an intermediary layer that makes AI and chat outputs repeatable instead of variable.
  • The category matters more as analytics splinters across tools. Earlier BI suites bundled storage, transformation, calculation, and charts in one product. The warehouse era broke that stack apart, which made teams more flexible but also made it easier for every app, from reverse ETL to planning software, to invent its own version of the business.

The next step is that metrics stop being just dashboard inputs and become the control layer for AI and operational software. As more companies ask questions in chat, trigger workflows from analytics, and let software act on business data, the winning platforms will be the ones that make every answer and action run off the same governed metric definitions.