BaaS turns payments into insights

Diving deeper into

Roy Ng, co-founder and CEO of Bond, on BaaS's business model

Interview
for some of the largest companies, it's a way to better engage their customers and get data.
Analyzed 4 sources

For large brands, embedded finance matters less as a fee stream and more as a way to turn payments into a live customer research loop. A branded card lets a company see where, when, and how often customers spend, not just inside its own app but across everyday purchases, which makes the card a retention product, a measurement tool, and a wedge into future financial products.

  • The practical value is concrete. Bond built dashboards that show KYC pass and fail rates, cards issued, spend levels, merchant category codes, geographic patterns, and transaction details. That means a brand can watch customer behavior in near real time instead of relying only on store sales, app events, or survey data.
  • This is a different logic from pure fintechs. Fintech apps often push card volume because interchange is the business model. Embedded finance users like vertical SaaS and consumer brands use cards to improve the core product experience and loyalty, so the card is more like infrastructure for engagement than the main profit center.
  • That difference changes who wins. All in one BaaS platforms like Bond package accounts, cards, payments, compliance, and program management for brands that want speed and simplicity. They are selling a shortcut to launch and a system of record for customer money movement, not just a processor pipe.

The next step is that brands will use card and account data to stack more financial products on top, from rewards and stored balance to credit and lending. As embedded finance spreads from fintechs into vertical software and major consumer companies, the strongest platforms will be the ones that help brands both launch quickly and turn transaction data into product decisions.