Jobber

Sacra estimates that Jobber did $150M in revenue in 2023, up 50% from $100M in 2022. Jobber's growth spiked during the COVID reopenings of 2021, with revenue increasing 82% year-over-year to $60M as being deemed essential workers forced home service providers into adopting software to continue to operate remotely and with socially-distanced home visits.

Jobber is a field service management software designed to streamline operations for home and commercial service businesses. It encompasses a range of functionalities to manage jobs at all stages, including quoting, scheduling, invoicing, and payment collection, all centralized to organize customer and job details efficiently.

For owners, Jobber provides over 20 built-in reports for deep insights into business performance as well as an end-to-end view of their company's key customer metrics and cash flow. Its marketing toolset includes a website creator, competitor review analysis, and an insights dashboard covering lead sources, revenue heatmaps by neighborhood, conversion rates, and projected cash flow trends. AI-powered features extend this further with a Campaign Generator for AI-drafted branded email campaigns (part of the Marketing Suite) and quote automations—including auto-drafted quotes and high-value quote alerts—to support sales and pipeline management.

For support staff, Jobber includes a CRM for tracking client details and using automated texts and emails to keep customers updated on the progress of their request or repair. Its AI Receptionist extends this to 24/7 automated call and text handling and has handled 200,000+ conversations across participating businesses (reached general availability August 2025).

For field techs, Jobber's mobile app allows for accessing customer details in the field and accepting payments at the conclusion of a job. Jobber Voice, available across all plans, enables hands-free voice control of 100+ tasks directly within the mobile app (launched September 2025).

For dispatch teams, Jobber's scheduling capabilities allow teams to assign jobs to the most effective tech, with optimized routing and GPS waypoints.

Jobber's revenue streams include: (1) Subscription fees for access to its cloud-based platform, with pricing tiers based on the size of the business and the specific features required and (2) Transactional fees for certain features, like payment processing services. Online payments now account for over 50% of all Jobber-processed transactions (crossing that threshold for the first time in Q3 2025, up 7% YoY), reflecting the growing contribution of the payments revenue stream.

Jobber offers tiered pricing plans catering to different sizes and needs of service businesses, with options named Core, Connect, and Grow. Each plan provides specific features aimed at organizing operations, improving customer service, and enhancing business management.

The Core plan is designed for solo operators, Connect for growing teams, offering more collaborative tools, and Grow for businesses seeking advanced sales and marketing automation. Pricing varies from monthly to annual subscriptions, with significant savings on the latter.

Overall, the market for field services SaaS is highly fragmented marketplace, with companies like Service Fusion, UtilizeCore, BuildOps, and Jobber.

The SMB-focused Jobber is taking on ServiceTitan from their own back-office CRM SaaS for service providers priced at ⅓ of ServiceTitan’s.

On the other end of the spectrum, ServiceMax caters to industrial services, serving complex equipment manufacturers and distributors. With a customer base of around 500, ServiceMax focuses on managing post-sale equipment maintenance and repair, along with warranty tracking and lifecycle management. Its specialized solutions cater to the unique demands of industrial equipment servicing, making it challenging for ServiceTitan to penetrate this market due to its distinct product requirements.

In the last few years, we've seen a rise in startups addressing specific niches within residential services, such as Roofr for roofing estimations and Skimmer for pool service optimization. These companies offer hyper-focused solutions tailored to nuanced workflows.