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What evidence of early product-market fit has AbstractOps observed?
Hari Raghavan
Co-founder & CEO at AbstractOps
I have not seen a product with this kind of ferocity of demand across almost any company I've been involved in or advised.
We have companies that are at seed stage with less than 10 people, and we’re the second biggest expense line item after payroll. That tells us we’re solving a painful problem that’s worth paying for… and our very low churn tells me we’re delivering on the promise.
I expect that the problem we're solving is going to be as important and as fundamental to a company's functioning as an AWS or Salesforce or Stripe, where it's core infrastructure to their operations.
Today, we're serving many of our customers through software, and many of them through services. The question is, "How can you most efficiently serve the greatest number of needs in the most scalable way possible?"
In other words, for us, I don't think product-market fit is a hard flip of the switch. We’ve long since had PMF on our services, and we’re far into the goal of gradually shifting to product-driven solutions over time (with some human in the loop for judgment calls and edge cases).