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How does Gumroad's customer support fare in helping novice creators navigate pricing, distribution, and audience discovery?
Anonymous
Gumroad creator
Guest: They didn’t use to do a whole lot of that. But recently that's changed. Recently they did the 14-day product challenge. They did the five-day email challenge, and now they're doing an audience growth challenge as well.
That's pretty cool for our first-time creators. It's a hand-holding. That's what beginning creators need.
They need the basics. In terms of customer support outside of that, I just DM them on Twitter and that's how I reached them. They were pretty good at getting back to me.
Kajabi did a nice job at support because they had live chat support that was easy to use. But for the difference in cost of 290 bucks a month, between the two, Gumroad DM on Twitter works for me.
