Navan integrates Reed and Mackay into Pro

Navan is turning Reed & Mackay from a separate premium brand into an upsell layer inside the main product, which lets it chase bigger travel budgets without forcing large enterprises onto a different system. That matters because the hard part of enterprise travel is not just booking a flight, it is handling executives, multi stop trips, last minute disruptions, policy exceptions, and travelers who expect a human to fix everything fast.1 2 3 4

• Reed & Mackay was the part of the business built for exactly these edge cases. When Navan bought it in April 2021, the rationale was to add premium service for custom needs like VIP travel, sports team schedules, and other complex itineraries that do not fit a mostly self serve booking flow.4
• The new packaging brings that service into Navan Pro instead of keeping it isolated behind a separate brand. Navan said in January 2026 that Reed & Mackay customers would be transitioned onto the Navan platform, while new and existing Navan customers could add a higher touch service tier on top of the same technology stack.2 5
• This also sharpens Navan's position against the market split. TravelPerk has been strongest in SMB and mid market travel, while larger enterprise accounts often stay with incumbents like SAP Concur because they need deeper controls, approvals, and service coverage. Navan Pro gives Navan a cleaner answer for those enterprise buying requirements.6 7 8

Going forward, the prize is a single platform that can route simple trips to AI and self service, and route the hardest trips to premium agents without changing products. If Navan executes that handoff well, it can move further into global enterprise accounts while keeping the speed and margin benefits of software on the bulk of travel volume.1 3 5