Incentive Misalignment Drives Issuer Rebuilds
Deb Bardhan, Chief Business Officer at Highnote, on incentive structures in card issuing
The core issue is that card issuing infrastructure can look cheap at launch and expensive at scale. Early on, a fintech mainly wants to get cards live fast. Later, every basis point of interchange split, network fee, and program management cost starts showing up in gross margin. That is when issuer processors get treated like a cost center to renegotiate, bypass, or rebuild in house, especially if the customer now has enough volume to work directly with a sponsor bank and keep more economics.
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In the standard stack, interchange is paid to the issuing bank, then split across the processor, program manager, bank, and the fintech brand. Marqeta has disclosed that its bank contracts entitle it to all interchange generated by customer programs, with Marqeta then pricing customers separately. That structure makes the take rate highly important once volume is large.
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The in house path becomes more attractive as scale grows because large programs can bring their own sponsor bank and manage compliance directly. Lithic explicitly offers a processing only model built for customers that want to bring their own bank and handle compliance themselves, which shows how common this graduation path is in card issuing.
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Highnote is trying to stop that graduation by bundling processor, program management, and ledger, then tying pricing to interchange share rather than a long list of fixed and usage fees. The strategic bet is that if customers can keep most of the upside as spend grows, they will not invest engineering time to replace the platform.
The market is moving toward fewer middleware layers and more direct control over card economics. The winning issuers will be the ones that still help customers launch quickly, but do not force a painful rebuild once programs become meaningful profit centers. That is where card issuing shifts from developer tool to core financial infrastructure.