Sanas expands to multi-product speech platform

This product expansion turns Sanas from a single line item into a broader contact center audio stack. A buyer that first installs accent conversion on agent desktops can now add cleaner audio, live cross language conversations, and post call analytics without changing the agent workflow or ripping out the softphone. That makes expansion inside an existing seat base much easier, which fits with 160% net revenue retention and Sanas estimated growth from $16M ARR in 2024 to $77M by August 2026.1 2 3 4 5

• The products attach to the same call path. Accent Translation runs through the Sanas app on an agent machine, Speech Enhancement cleans the incoming or outgoing audio stream, and Speech Intelligence adds on device transcription, PII redaction, summaries, action items, and compliance alerts. That shared deployment means each new module is a lighter sell than a brand new vendor.1 2 3 6
• Language Translation expands the market beyond offshore English support teams. It lets an agent and caller speak different languages in real time, with auto language detection and translated audio layered into the same conversation flow. That opens enterprise use cases like multilingual support desks and cross border service operations, not just accent smoothing for BPO agents.2 7 8
• The competitive frame shifts from niche accent software toward broader speech platforms like Deepgram, which also span speech to text, text to speech, and real time voice understanding. Once a customer depends on Sanas for call clarity, translation, and compliance monitoring at once, switching stops being a feature comparison and starts looking like replacing part of the contact center workflow.5 9 10

The next step is for Sanas to become the default audio layer that sits between the agent and every call application. If more customers standardize on the desktop app or Chrome extension, Sanas can keep adding modules on top of the same stream and push average contract value higher, while making its foothold in contact centers harder for single feature rivals to dislodge.3 4 6