Abridge becomes Epic's first Pal

This marked Abridge’s shift from being another scribe app to becoming part of Epic’s default clinical workflow. The important change was not just that Abridge could connect to Epic, but that Epic formally blessed it as the first Pal in August 2023, which let clinicians launch it inside Epic and send structured outputs back into the chart with less workflow friction. In hospital software, that kind of distribution and trust matters as much as model quality.1 2 3 4

• Epic controls the operating system of many large hospitals, with 3,620 U.S. hospitals and health systems on Epic as of August 2025 and about 42.3 percent acute care hospital share. Winning a formal Epic slot gave Abridge a path into the exact buyers that matter most for large enterprise rollouts.4
• The difference between a loose integration and this partnership is depth. Abridge was positioned to capture the visit in Epic mobile workflows like Haiku, return draft notes into Epic review screens, and later extend into order entry and emergency medicine workflows, which is much harder for a copy paste tool to match.1 5 6
• That helps explain why Abridge pulled ahead of other ambient AI vendors in enterprise adoption. Abridge grew from about 8,000 to more than 60,000 clinicians across 100 plus health systems in 18 months, and internal research ties that acceleration directly to Epic and other EHR channel partnerships.3 7

The next phase is deeper workflow capture inside the EHR, not just faster note writing. Once ambient AI is embedded where clinicians already document, the product can expand into orders, coding, inpatient rounds, emergency visits, and prior authorization, turning the clinical conversation into the starting point for more of the hospital’s operational stack.3 5 6