Bundling Legal Operations into Workflows
Onit
The real threat is not that ServiceNow or Workday build a better legal product, it is that they can make legal software disappear inside a bigger enterprise software deal. ServiceNow can add legal intake, matter routing, dashboards, and AI triage onto the same workflow layer many enterprises already use for IT and employee service. Workday can fold contract intelligence into the HR and finance systems where contracts already create approvals, obligations, and spend.
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For ServiceNow, bundling is very literal. Legal teams get a front door for requests, ticket style routing, matter tracking, self service answers, and leadership dashboards on the same platform used across the company. That lets a CIO or transformation office buy legal operations as one more workflow, not as a separate category purchase.
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For Workday, the wedge is contracts rather than e-billing. After acquiring Evisort for $311 million in October 2024, Workday launched contract intelligence and CLM in March 2025, positioning them across HR, finance, legal, IT, and sales. That makes legal review part of broader contract and back office process automation.
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Onit competes by going deeper into legal’s daily work. Its suite covers e-billing, matter tracking, contract workflows, and case management, and Unity was introduced in early 2025 to tie acquired products together with single sign on and embedded AI. The contrast is depth inside legal versus breadth across the enterprise.
The market is moving toward platforms that connect in house legal, outside counsel, contracts, and adjacent business teams in one system. That favors companies that can either own a broad enterprise workflow surface, like ServiceNow and Workday, or become the system legal cannot run without, which is the path Onit is trying to solidify.