Navan Pro adds premium consultant layer

Navan Pro shows that Navan is moving beyond self serve travel software into a two lane model that can serve both routine trips and the hardest enterprise itineraries. Reed & Mackay brought the consultant layer needed for board travel, banking roadshows, group movements, VIP service, and complex international programs, where travelers want a human who can rearrange a trip end to end, not just a booking tool.

• The Reed & Mackay deal was about adding a premium service engine, not just more volume. At acquisition in May 2021, Reed & Mackay was described as the high touch brand for clients with exacting needs across more than 50 markets, and by January 2026 Navan was turning that service model into a formal premium tier on its own platform.
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• This fills a real product gap in software first travel. Ava and standard agents can handle rebooking, policy questions, and common support, but enterprise travel teams still have edge cases like multi stop executive trips, traveler specific preferences, last minute disruptions, and duty of care workflows that are easier to manage with dedicated consultants.
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• It also sharpens Navan's position against both sides of the market. Compared with SAP Concur and Amex GBT, Navan can pair modern booking and expense software with white glove service. Compared with TravelPerk, Ramp, and Brex, it reaches further upmarket into customers that want a single stack but still need premium human support.
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The next step is a tighter blend of software and consultants, where premium service becomes an add on inside the same Navan workflow instead of a separate operating model. That gives Navan a path to win larger global accounts, raise service revenue per customer, and make its platform harder to replace once travel, payments, expense, and human support all run together.