AI Enables Digital Primary Care
Johannes Schildt & Claes Ruth, CEO and CFO of Kry, on the AI future of telehealth
The core point is that primary care is mostly an information workflow, not a hands on procedure business. For a large share of visits, the doctor is taking a history, looking at photos or test results, making a diagnosis, prescribing medication, ordering labs, or deciding that the patient needs an in person handoff. Kry built its model around that fact, then added clinics and lab partnerships for the minority of cases that need a physical exam or follow up.
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Kry says it mapped common GP diagnoses and found that most could already be handled digitally with existing tools, before any new remote diagnostic hardware. In practice that means symptom intake in the app, image upload, video consult, e prescription, lab order, and referral, all inside one flow.
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This is why Kry employs its own clinicians instead of just selling software. A normal clinic can bolt video onto the old workflow and still run limited hours. Kry reorganized care delivery itself, offering near immediate access, then using its own doctors, contractors, clinics, and 600 blood draw partner sites in Sweden to complete the cases that spill offline.
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The comparison is less with pure video apps, and more with hybrid primary care operators. Pure software players like Doctolib fit into an existing clinic workflow. Hybrid providers like Kry and One Medical try to own the full patient journey, because that is where more of the healthcare dollar sits and where digital triage can steer demand into higher value ongoing care.
The next step is that AI pushes the digitally solvable share even higher by doing more intake, coding, and clinical prep before a doctor joins. That shifts telehealth from a convenience feature into the operating system for primary care, with physical sites becoming the exception layer for exams, scans, and procedures rather than the default front door.