Zus enabling shared digital care workflows
Brendan Keeler, Senior PM at Zus Health, on building infrastructure for digital health
This points to Zus trying to become the shared operating layer between separate digital clinics, not just a pipe for moving records. The important shift is from exchanging documents after a visit to letting multiple providers work from the same live care plan, patient history, and task flow. That matters most in digital health, where a patient may use a primary care app, then add a specialist like Oshi, and expect one continuous experience instead of disconnected handoffs.
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The product wedge starts with patient 360 data and workflow tools. Zus describes its workflow model as organized around the care plan and care team, with both user interfaces and APIs, instead of billing events like encounters and claims. That is what makes cross provider task handoff possible in practice.
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The comparison is less Epic versus Epic, and more Stripe versus a system of record. Brendan Keeler frames raw data access as table stakes and places the real value in making modern, API based digital care workflows usable for builders. The Healthie partnership shows how Zus plugs that data into existing digital care software rather than forcing customers to rip and replace.
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The One Medical and Oshi example is strategically important because it spans primary care and specialty care. One Medical already centers care plans, records, messaging, and virtual visits in its app, while Oshi uses care coordinators to manage labs, referrals, prescriptions, and note sharing. Zus is aiming to make those parallel workflows feel like one care team across company boundaries.
If this model works, digital health stops looking like a collection of narrow point solutions and starts behaving like a networked care system. That would push infrastructure vendors to move beyond record retrieval into shared workflow, permissions, and care coordination, because the next competitive edge is not who has the data, it is who makes multi provider care actually feel connected.